Useful Information

Complaints Procedure & Financial Ombudsman Service

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Our Complaints Procedure

There may be occasions when you feel we do not meet our usual service standards.

If you have any concern about any aspect of our service, please in the first instance contact our Complaints & Compliance Manager Andrew Farnworth on 01253 598952 or email

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request.

The Financial Ombudsman Service (FOS)

Financial Ombudsman Service

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).

Access to the FOS ( is available for complainants coming within one of the following categories at the time we receive their complaint:

For the FOS's contact details, please contact us.

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